Privacy Policy

Marte Luxury Car Service LLC ("Marte Luxury Car Service," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website and transportation services.

This Privacy Policy explains what information we collect, how we use it, and how we handle communications, including text messages.

Information We Collect

When you request or book transportation through our website, we may collect:

• Your name
• Phone number
• Email address
• Pickup location
• Drop-off location
• Date and time of your requested ride
• Other information you voluntarily provide regarding your reservation or transportation needs

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.

How We Use Your Information

We use the information we collect to:

• Process and manage transportation reservations
• Confirm and coordinate your rides
• Contact you regarding your reservation
• Send booking confirmations and ride reminders
• Provide pickup, drop-off, and other ride-related updates
• Respond to questions and customer service requests
• Process payments when applicable
• Maintain and improve our website and services
• Comply with applicable legal requirements

Text Message Communications

If you provide your mobile phone number and consent to receive text messages, Marte Luxury Car Service may use SMS messaging to communicate with you regarding your transportation reservation and services.

These messages may include booking confirmations, ride reminders, pickup information, schedule changes, driver or vehicle updates, and other information related to your requested transportation service.

Message frequency varies depending on your reservations and interactions with us. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing or using our transportation services.

We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

How We Share Information

We may share information when reasonably necessary to provide our services, including with service providers that assist us with website operations, payment processing, communications, scheduling, or other business functions.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or safety.

We do not sell your personal information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

Third-Party Services

Our website may use third-party services to provide functions such as communications, payment processing, website hosting, analytics, scheduling, or other business services. These providers may process information as necessary to provide their services.

Children's Privacy

Our website and transportation services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: