Terms of Service

Welcome to Marte Luxury Car Service LLC ("Marte Luxury Car Service," "we," "us," or "our"). These Terms of Service govern your use of our website and transportation services.

By using our website or requesting transportation services, you agree to these Terms of Service.

Transportation Services

Marte Luxury Car Service provides private transportation services throughout New York City and the surrounding tri-state area, subject to availability and service-area limitations.

Submitting a reservation request through our website does not necessarily guarantee that transportation has been confirmed. A reservation is considered confirmed only when Marte Luxury Car Service provides confirmation.

We reserve the right to decline or modify a reservation when necessary due to availability, scheduling, safety, weather, road conditions, or other circumstances.

Reservation Information

Customers are responsible for providing accurate information when making a reservation, including:

• Name
• Phone number
• Email address
• Pickup location
• Drop-off location
• Requested date and time
• Any other information necessary to coordinate the ride

Customers should promptly notify us of any changes to their reservation.

Communication

By providing your phone number, you may receive communications regarding your transportation reservation, including booking confirmations, reminders, pickup information, ride updates, and other service-related messages.

Where required, we will obtain your consent before sending SMS messages.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing or using our services.

Payments

Payment terms, rates, deposits, cancellation fees, and other applicable charges may vary depending on the transportation service requested and will be communicated to the customer before or during the reservation process.

Customers are responsible for paying all agreed-upon charges for transportation services.

Cancellations and Changes

Cancellation and reservation-change policies may vary depending on the type of reservation and circumstances. Any applicable cancellation or change fees will be communicated to the customer when applicable.

Customer Responsibilities

Customers agree to provide accurate information and to use our services in a lawful and respectful manner.

Customers are responsible for their personal belongings during transportation. Marte Luxury Car Service is not responsible for personal items that are lost, damaged, or left in a vehicle except as otherwise required by applicable law.

Service Interruptions

Transportation services may be affected by circumstances outside of our reasonable control, including severe weather, traffic, accidents, road closures, vehicle issues, governmental restrictions, or other unforeseen circumstances.

We will make reasonable efforts to communicate significant changes or delays when possible.

Website Use

You agree not to misuse our website, interfere with its operation, attempt to gain unauthorized access, or use the website for unlawful purposes.

We reserve the right to suspend or restrict access to the website when reasonably necessary.

Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use personal information.

Limitation of Liability

To the extent permitted by applicable law, Marte Luxury Car Service LLC will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or transportation services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. Updated Terms will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have questions regarding these Terms of Service, please contact: